Welcome to Jim Corbett Resort in Jim Corbett! Our dedication is to ensure your stay is not just a retreat but a memorable experience amidst nature’s beauty. Please take a moment to familiarize yourself with our comprehensive refund policy, providing clarity on cancellations, no-shows, and early departures.
In the event of a cancellation made more than 15 days before the scheduled arrival date, guests are eligible for a 100% refund. We understand that plans can be fluid, and our aim is to offer flexibility to our guests while also managing our reservation commitments.
For cancellations made between 10 and 7 days before the scheduled arrival date, a 50% refund will be provided. This policy recognizes the advanced notice given and acknowledges the potential impact on our reservation availability.
Cancellations made within 5 days of the scheduled arrival date are not eligible for any refund. This policy is in place to account for the significant impact late cancellations can have on our ability to accommodate other guests.
In the unfortunate event of a no-show, where a guest does not arrive on the scheduled arrival date and does not provide prior notice of cancellation, the full booking amount will be charged. No refund will be provided for no-shows.
For guests who choose to depart earlier than the originally booked period, the full booking amount will be charged. Early departures result in unoccupied rooms for the reserved duration, impacting our ability to accommodate other guests. No refund will be provided for early departures.
1. Refund Process Details:
Refunds will be processed based on the original payment method used for the reservation. The refund percentages are calculated based on the total booking amount. Any applicable refund will be processed within a reasonable timeframe after the cancellation is confirmed.
2. Timely Communication Encouraged:
Guests are encouraged to communicate cancellations as soon as possible to allow for the best possible refund outcome. Early communication helps us manage our reservations effectively and ensures a smoother process for guests.
3. Refund Processing Timeframe:
Refunds, when applicable, will be processed within a reasonable timeframe after the cancellation is confirmed. Please allow for processing and banking timelines for the funds to reflect in your account. Our team is committed to ensuring that the refund process is conducted efficiently and transparently.
4. Special Considerations:
At Jim Corbett Resort, we recognize that every situation is unique. If you find yourself in exceptional circumstances that warrant special consideration beyond the outlined policy, please reach out to our customer service team. We are committed to personalized service and will review such cases on an individual basis.
5. Accuracy in Information:
Guests are responsible for providing accurate information during the reservation process, including contact details and payment information. Any discrepancies may impact the refund process. We encourage guests to double-check reservation details to ensure accuracy.
6. Guest Feedback is Valued:
Jim Corbett Resort values guest feedback. If you encounter any challenges or have specific concerns about your reservation or the refund process, please let us know. Our customer service team is dedicated to addressing concerns promptly and enhancing our services based on guest experiences.
In choosing Jim Corbett Resort for your stay in Jim Corbett, we aim to provide not just accommodation but an immersive and delightful experience. We believe in clear communication, flexibility when possible, and personalized service to cater to individual needs. Your trust in Jim Corbett Resort is highly appreciated, and we look forward to ensuring your stay exceeds expectations in the heart of Jim Corbett’s serene wilderness.